Title: Operational Mentor
Contract Type: Permanent full time 36.25 hours per week
Salary: From £30,387 per annum depending on experience
Grade: 6
Reporting Office: Manchester, Trafford
Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required
Working Pattern: 8 to 4pm
Closing Date: 9th June 2026 at 11pm
Interviews will be held on 16th June at Clean Start office Trafford Manchester
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Please click here for the role profile - Role Profile - Operational Mentor.pdf
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Join our Grounds Maintenance Team at L&Q:
Working as part of our Grounds Maintenance team, you will work alongside other operatives and undertake grounds maintenance services to all contracted sites which include all aspects of hard/soft landscaping such as; grass cutting, spraying for weed suppression, clearing leaf fall and removal of unwanted growth from trees.
This role takes ownership for coaching staff with complex behaviours, building their technical, behavioural and life skill capacity through role modelling and coaching. Operatives under their charge may be inexperienced with employment, suffer from complex trauma, and present with behavioural challenges. Key responsibilities are to support behaviour modification whilst training Grounds Maintenance competencies into Operatives and delivering services to customers. Operational Mentors shoulder responsibility for the team on site performing quality control and ensuring the team meet SLA to prevent service failure.
Your impact in the role:
As an Operational Mentor you will be tasked with leading the local team on site, mentoring volunteers and new staff members with a diverse background and actively developing the team by giving constructive feedback. You will be responsible for ensuring our customer standards are delivered, time on site is recorded and that the customers experience of our service is positive. You will be a proactive member of the team, actively learning from customer feedback to improve the service delivery. We have a very clear mission statement, We create clean, safe and attractive communities, a place which our customer can call home.
What you'll bring:
* Good understanding of relevant health and safety regulations in an Estates environment
* Relevant Grounds Maintenance experience
* Knowledge of recording the use of vibration (HAV) when using machines
* Excellent customer service and communication skills
* Experience of using equipment to maintain green spaces
* Positive can-do attitude.
* Flexible approach to working hours, particularly in the summertime
* Full, clean driving licence and ideally hold a PA01 and PA06 pesticide licence
* Knowledge of COSHH law and experience of using mobile devices, such a tablet, is beneficial.
DBS
For this post the successful candidate will need to apply for or be in possession of an Enhanced plus Adult workforce Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us
Salary description
£30387.00 - £30387.00 per year