Part Time – Approximately 30 Hours Per Week. Onsite Role.
Central Wokingham, Berkshire
£32,000–£36,000 Pro Rata DOE (£25,263–£28,421 actual salary depending on hours and experience)
For 30 years, our established independent healthcare practice has been part of the Wokingham community, helping people improve their health, wellbeing and quality of life through highly personalised care.
As we celebrate our 30th anniversary this year, we are entering an exciting new phase of development — evolving beyond a traditional reception and administration model into a more relationship-centred, high-touch patient experience.
We are looking for a warm, proactive and emotionally intelligent Patient Experience & Practice Co-ordinator to work closely with the clinic owner and wider team in helping shape this next chapter of the practice. This role evolves beyond the traditional reception and administrative function into a more relationship-focused and patient-centred position.
We are looking for somebody who enjoys taking ownership, contributing ideas, improving systems and helping create an exceptional patient experience from first contact onwards.
We are particularly interested in people who enjoy helping organisations evolve and who take pride in contributing ideas, improving systems and creating exceptional human experiences.A proven record in creating and evolving bespoke customer experiences will set you apart in this application process.
The Role
This role combines:
- a key focus will be evaluating current patient experience and evolving the touch points to create a more bespoke, concierge, high value experience
- front-of-house leadership
- relationship management
- practice co-ordination
- organisational support
- problem solving and innovative systems thinking
- initiative and practice development
You will play an important role in both the day-to-day patient experience and the ongoing development of the practice. You will become a trusted part of the team and work closely with the clinic owner to help improve systems, strengthen patient relationships and support the continued evolution of the practice. The role will be able to support the growth of our multi-disciplinary practice setting it apart as a people-centred provider of mind-body healthcare and traditional MSK physio and manual therapies.
This is an ideal opportunity for the right person to develop and make this role their own. The role is well suited to a compassionate individual who enjoys meaningful work, values human connection and wants to contribute to a thoughtful and progressive healthcare environment.
What We Offer
- A family-friendly working environment working in a stunning, warm, period property located in the heart of Wokingham
- The opportunity to play an integral part in shaping the future of a respected 30-year healthcare practice
- Meaningful role with genuine ownership and influence
- Supportive, collaborative and values-led environment
- Calm and positive working culture
- Opportunity for long-term role development
- Central Wokingham location
- Ongoing learning and development
Job Description
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https://rdphysio-my.sharepoint.com/:w:/p/rodger/IQBbuvROkqciSLNQMg14zRVYAW7E1mJf7CC0RFk0W38hqAo?e=lflnHA
To Apply
Important: Please include a cover letter/supporting statement as per below via email with your application. Applications without one will be immediately disregarded.
Please send:
- your CV
- and a covering letter / note to rodger@rdphysio.com explaining the following:
- why this role interests you
- what exceptional patient experience means to you
- and an example of a situation where you improved something or took initiative in a previous role