Workplace Coordinator
Contract: Banking
Location: Cambridge
Hours of work: 24
Contract Type: Permanent
Purpose of the Role
The Workplace Coordinator is pivotal in ensuring the smooth operation and administration of the workplace environment for this banking account. This role is responsible for enhancing the efficiency of back-office functions and supporting a positive experience for employees and guests.
Key Responsibilities
Operational Support:
• Provide comprehensive support to the Workplace Manager and workplace teams.
• Maintain and manage records, reports, and workplace documentation to ensure compliance with policies and standards.
• Coordinate services such as cleaning, catering, and maintenance to ensure seamless operations.
Data Management and Reporting:
• Monitor and update workplace management systems with accurate and timely data.
• Generate and analyze reports on workplace metrics, including occupancy, usage, and service performance.
• Assist in budget tracking, invoice processing, and expense reconciliation for the workplace team.
Coordination and Communication:
• Serve as the primary point of contact for workplace-related queries from employees and contractors.
• Liaise with suppliers and service providers to ensure timely and efficient delivery of services.
• Facilitate internal communications, distributing updates and notices related to workplace operations.
Health, Safety, and ESG Compliance:
• Maintain records of health and safety checks, incident reports, and audits.
• Support the implementation of ESG initiatives, including waste management and sustainability programs.
• Ensure compliance with health, safety, and environmental policies in all workplace activities.
Process Improvement:
• Identify and implement opportunities to streamline workplace processes and develop best practices.
• Assist in the rollout of new workplace technologies or initiatives, providing administrative support and training materials.
Qualifications and Experience Required
• Proven experience in a coordination or administrative role, preferably in facilities management or a workplace environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and workplace management systems.
• Excellent organizational and multitasking skills, with the ability to manage competing priorities.
• Strong written and verbal communication skills.
• Familiarity with health and safety regulations and reporting processes (preferred).
Key Competencies
• Attention to Detail: Ensures all work is accurate, complete, and compliant with standards.
• Problem-Solving: Proactively resolves workplace issues and improves processes.
• Collaboration: Works effectively with teams and external partners to achieve workplace goals.
• Time Management: Efficiently balances multiple responsibilities and deadlines.
• Customer Service Orientation: Prioritizes employee and guest satisfaction in workplace operations.
What We Offer
• Competitive salary and benefits package.
• A supportive and dynamic team environment with opportunities for growth and learning.
• The chance to work on a high-profile contract with a focus on sustainability and innovation.
• The ability to make a meaningful impact on the workplace experience.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com