Customer Service & Sales Administrator
Are you a highly organised customer service professional with experience in sales administration and export coordination? Do you thrive in a fast-paced environment where no two days are the same?
We are looking for a proactive and detail-oriented Customer Service & Sales Administrator to join a busy and growing team. This is a varied and rewarding role supporting both UK and international customers while helping deliver exceptional service standards.
The Role
You will play a key role in managing customer relationships, processing orders, coordinating export shipments, and supporting wider sales and operations teams. Working closely with colleagues across Sales, Supply Chain, Accounts, Marketing, and Logistics, you will help ensure a smooth customer journey from enquiry through to delivery.
This role would suit someone with strong administration skills, excellent communication abilities, and previous experience within customer service, export administration, or international logistics.
Key Responsibilities
Customer Service & Sales Support
- Manage inbound customer enquiries via phone and email
- Process customer orders accurately and efficiently
- Provide day-to-day support to the sales team
- Issue invoices and credit notes
- Maintain customer pricing and account information
- Resolve customer queries relating to products, stock, pricing, shortages, and deliveries
- Coordinate with supply chain and warehouse teams regarding stock availability and bulk orders
- Manage warranty claims from investigation through to resolution
Amazon & Customer Portal Management
- Process Amazon orders and acknowledgements
- Maintain and update ASIN codes
- Resolve pricing discrepancies and shortage claims
- Manage customer portals for key accounts
Export Customer Service & Administration
- Coordinate export orders from receipt through to dispatch
- Prepare and manage export documentation including:
- Commercial invoices
- Packing lists
- Certificates of origin
- Shipping and customs documentation
- Letters of credit
- Country-specific export paperwork
- Arrange collections and shipments with freight providers
- Liaise with freight forwarders, customs brokers, and shipping agents
- Support customers with international freight quotations
- Ensure compliance with international trade regulations and customs requirements
- Prepare Dangerous Goods Notes (DGN) and Chamber of Commerce certifications
- Monitor delivery schedules and resolve shipment or documentation issues
Team Support & Continuous Improvement
- Help foster a positive, high-performance team culture
- Support team coordination and scheduling
- Assist with developing and improving Standard Operating Procedures (SOPs)
- Identify opportunities for process improvements and efficiencies
Skills & Experience Required
- Previous experience in customer service, sales administration, export administration, or international logistics
- Strong knowledge of export documentation and shipping procedures
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities and deadlines
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and ERP/order processing systems
- Team-oriented with a proactive attitude
Desirable Skills
- Knowledge of Incoterms and international trade compliance
- Experience working with freight forwarders and customs authorities
- Additional language skills
Personal Attributes
- Highly organised and dependable
- Customer-focused with a professional approach
- Able to work calmly under pressure
- Practical and adaptable
- Strong team player with excellent communication skills