Microsoft Solutions Specialist
Company Overview
A leading UK-based provider of secure cloud, connectivity, and managed IT services, supporting a diverse customer base across SMB and mid-market sectors. The organisation delivers end-to-end solutions spanning cloud hosting, cyber security, communications, with a strong focus on customer experience, innovation, and secure adoption of emerging technologies such as AI.
Role Overview
This role is responsible for owning and growing Microsoft Cloud Solution Provider (CSP) licensing revenue across a portfolio of SMB and mid-market customers. Working closely with sales and customer success teams, the position combines commercial ownership with hands-on licensing expertise to drive new business, optimise customer environments, and ensure compliance.
Key Responsibilities
- Drive growth of Microsoft CSP (including NCE) revenue and margin through new business, upsell, and retention
- Act as a subject matter expert for Microsoft 365, Azure, and related cloud licensing
- Advise customers and internal stakeholders on optimal licensing strategies and cost-effective solutions
- Develop and present licensing proposals, quotations, and commercial recommendations
- Manage the full CSP lifecycle including onboarding, changes, renewals, and optimisation
- Identify opportunities for cross-sell and upsell using usage, billing, and consumption data
- Conduct regular licensing reviews to ensure customers are correctly sized and fully utilising services
- Maintain accurate subscription, billing, and licensing records in collaboration with finance and operations
- Support internal enablement by sharing updates on Microsoft licensing, pricing, and incentives
- Ensure compliance with Microsoft licensing terms and partner programme requirements
Skills & Experience
- Strong experience in Microsoft CSP / NCE licensing within an MSP, VAR, or similar environment
- Deep knowledge of Microsoft 365 (Business, E3, E5), Azure, and associated licensing models
- Proficiency with Microsoft Partner Center and related CSP tools
- Proven track record in achieving revenue growth and commercial targets
- Strong commercial awareness with the ability to build and present business cases
- Excellent communication and stakeholder management skills
Desirable Experience
- Microsoft certifications (e.g. MS-900, AZ-900) or equivalent practical experience
- Experience with indirect CSP models and distributor ecosystems
- Knowledge of adjacent solution areas such as security, modern workplace, and Azure infrastructure
Key Competencies
- Commercially driven with a customer-focused mindset
- Analytical and detail-oriented
- Strong problem-solving and decision-making abilities
- Collaborative and able to influence across multiple teams