Planner / Scheduler – Property Services & Social Housing
Location: Fobbing, Essex
Salary: £28,000 – £32,000
Job Type: Full-time | Permanent
We are seeking a proactive and highly organised Planner / Scheduler to join a growing property services team based in Fobbing. This role is ideal for someone with strong administrative and scheduling experience within social housing, housing associations, local authorities, or property maintenance environments.
You will play a key role in coordinating repairs, managing contractor schedules, supporting operational teams, and ensuring works are delivered efficiently and in line with client KPIs.
The Role
As a Planner / Scheduler, you will be responsible for coordinating appointments, scheduling operatives and subcontractors, maintaining accurate records, and supporting the smooth day-to-day delivery of maintenance and property services works.
This is a fast-paced position requiring excellent communication skills, strong attention to detail, and the ability to manage multiple priorities effectively.
Key Responsibilities
- Coordinate and schedule appointments with tenants and residents
- Book works and allocate operatives and subcontractors efficiently
- Manage diaries and scheduling to ensure works are completed within KPI targets
- Support Work in Progress (WIP) management and job completion tracking
- Issue purchase orders for materials and assist with fleet coordination
- Upload photographic evidence and maintain accurate system records
- Liaise with clients and provide weekly and monthly operational updates
- Work closely with supervisors and operational teams to ensure service delivery standards are met
- Maintain strong communication with tenants, clients, and internal stakeholders
Requirements
- Previous administration or scheduling experience within social housing, housing associations, local authorities, or property services
- Experience working with contractors such as Mears Group, Wates Group, Axis Europe, or similar organisations is highly desirable
- Strong IT and system skills, including experience using client portals, CRM systems, or scheduling software
- Good working knowledge of Microsoft Excel
- Experience with QuickBooks or Xero would be beneficial
- Excellent written and verbal communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Knowledge of property maintenance trades and NHF Schedule of Rates (SOR) is advantageous
- Experience managing WIP and working to strict service level agreements and deadlines
What’s on Offer
- Competitive salary package
- Long-term career development opportunities
- Supportive and professional working environment
- Opportunity to work within a growing and established property services operation
To apply or discuss the role further, please get in touch.
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