If you have solid motor claims experience and want a new challenge with a company that rewards achievement and fully funds your professional development, this could be the role for you.
What you'll be doing:
- Manage a varied caseload of FNOL and accidental damage claims independently, from notification through to resolution.
- Handle higher-value and more complex files with confidence.
- Act as the main point of contact for policyholders and brokers, setting the standard for service.
- Support and mentor less experienced colleagues, sharing best practice.
- Identify, investigate and escalate suspicious activity or potential fraud.
- Ensure full compliance with internal policies and regulatory requirements.
What you'll need:
- A minimum of 2 years' motor claims experience (required for the upper end of the salary range).
- Proven ability to manage a caseload independently and resolve complex claims.
- Excellent communication, negotiation and relationship-building skills.
- Strong attention to detail and a confident systems user.
- GCSEs (or equivalent) at grade C/4 or above in English and Maths.
- Holds, or is working towards, the CII Certificate (fully funded).
What you'll get:
- Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.
- Annual salary reviews and a recognition bonus of up to GBP300.
- 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping.
- Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.
- Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.
- Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling.
- Contributory pension and a GBP1,000 refer-a-friend bonus.
- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme.
- Active sports & social club and on-site Mental Health First Aiders.
- A Living Wage and Living Hours employer, and Disability Confident Committed.
To apply, send your CV and we'll be in touch to talk through the next steps
Salary description
£26500.00 - £30000.00 per year