This is a great opportunity for someone early in their claims or customer service career who wants to build a long-term future in motor insurance, with fully funded CII qualifications and hands-on coaching from a dedicated in-house trainer.
What you'll be doing:
- Handle incoming FNOL and accidental damage claims, capturing accurate details and progressing them efficiently.
- Manage a caseload of claims by phone and in writing, keeping every case moving.
- Act as the main point of contact for policyholders and brokers, providing clear updates and guidance.
- Spot and escalate any suspicious activity or potential fraud.
- Prioritise your workload to meet service standards and deadlines.
- Deliver a consistently professional, helpful experience to everyone involved.
What you'll need:
- Some customer service experience and a genuine interest in building a career in motor claims (claims experience welcome but not essential - full training provided).
- Excellent communication and active-listening skills.
- Strong attention to detail and confidence using a range of computer systems.
- GCSEs (or equivalent) at grade C/4 or above in English and Maths.
- Willing to work towards the CII Certificate, with full funding and support.
What you'll get:
- Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.
- Annual salary reviews and a recognition bonus of up to GBP300.
- 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping.
- Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.
- Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.
- Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling.
- Contributory pension and a GBP1,000 refer-a-friend bonus.
- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme.
- Active sports & social club and on-site Mental Health First Aiders.
- A Living Wage and Living Hours employer, and Disability Confident Committed.
To apply, send your CV and we'll be in touch to talk through the next steps
Salary description
£23625.00 - £26500.00 per year