IMSERV is one of the UK’s leading data collection and energy metering experts, delivering award-winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
PURPOSE OF ROLE:
As a Learning & Development Business Partner, you will play a key role in supporting the delivery of high-quality learning solutions that build capability across the business.
Working closely with the People Team, stakeholders, and external providers, you will help identify skills gaps, design and deliver engaging training programmes, and support the growth of apprenticeship and early talent pathways.
This is a fantastic opportunity for someone looking to develop their career in L&D, combining hands-on delivery with analytical insight, while building the experience needed to progress into a full L&D Business Partner role.
MAIN RESPONSIBILITIES
- Support managers and teams to identify skills gaps and training needs, contributing to effective learning solutions aligned to business goals.
- Assist with root cause analysis to ensure learning interventions address underlying business challenges.
- Design and deliver engaging training programmes using a blend of face-to-face and digital learning methods.
- Create and maintain learning content within the Learning Management System (LMS), ensuring it is up to date and accessible.
- Support the delivery and continuous improvement of the company induction and onboarding programmes.
- Build strong relationships with stakeholders, acting as a trusted learning partner across the business.
- Coordinate with external training providers to source, manage, and evaluate learning solutions.
- Support apprenticeship and early careers programmes, acting as a key contact for learners and providers.
- Provide mentoring support to apprentices, ensuring engagement, progression, and compliance.
- Use data and analytics to track training activity, engagement, and effectiveness, producing meaningful insights.
- Monitor L&D budgets and ensure spend is controlled and aligned with approved processes.
- Maintain accurate learning records to support compliance, audits, and accreditation requirements.
- Collaborate with HR colleagues on development pathways, succession planning, and talent initiatives.
- Contribute ideas to continuously improve the L&D and wider People Strategy.
PERSON SPECIFICATION:
- Experience in a Learning & Development, HR, or People-related role.
- Strong facilitation and communication skills, with confidence delivering training to diverse audiences.
- Experience using digital learning platforms or Learning Management Systems (LMS).
- Ability to analyse data and use insights to evaluate learning effectiveness.
- Exposure to apprenticeship programmes or early careers initiatives (desirable).
- Experience working with external training providers (desirable).
COMPANY BENEFITS:
- 28 days annual leave plus Bank Holidays
- Annual leave Buy & Sell scheme
- Enhanced Salary Sacrifice Pension Contributions
- Life Assurance up to 6X Base Salary*
- Simply Health – Healthcare plan (Upgrades available)
- Car Salary Sacrifice Scheme*
(*Length of service & T&Cs apply)
Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled – helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.
Diversity and Inclusion
Diversity and inclusion have long been at the heart of IMServ’s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion are central to our business and recruitment practices.
We recognise that a balanced workforce encourages collaboration, innovation, and a strong sense of ownership—key drivers of the exceptional service we deliver to our customers.
(Please note that we reserve the right to close this position before the expiry date)