Resident Liaison Officer

Resident Liaison Officer (RLO)

Salary: Up to £32k + package

Location: Kingston

Job Type: Permanent

Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Kingston area. This role focuses on refurbishment projects and involves working in occupied properties and offices.

As the key point of contact between residents and site teams, you will ensure residents are kept informed, access arrangements are in place, and any concerns are resolved promptly to help projects run smoothly.

Key Responsibilities

Act as the main point of contact for residents during works.
Arrange appointments, property visits, and access requirements.
Carry out resident visits and surveys where required.
Keep residents updated on project progress and planned works.
Work closely with site teams to ensure excellent customer service.
Resolve queries and complaints professionally and efficiently.
Maintain accurate records and update project trackers.
What We're Looking For

Full UK driving licence and access to a vehicle.
Excellent communication and customer service skills.
Strong organisational and problem-solving abilities.
Comfortable using Microsoft Office and IT systems.
Ability to manage multiple priorities and work independently.
Experience in housing, construction, repairs, or customer-facing roles is desirable.
Why Join Us?

Competitive holiday allowance.
Employee referral scheme.
Training and development opportunities.
Employee wellbeing support.
Friendly and supportive team environment.
If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.

INDTJ