Healthcare Navigator

Full-time · Hybrid (remote + in-person) · Oxford area (or willing to travel for regular co-location)

Modern healthcare is fragmented. At Hassean Health Ltd (branded as Added Health), we're building something better — a trusted, personalised health service that puts patients at the centre of their care. We're an early-stage digital health startup with a strong clinical team, ambitious goals, and the drive to get things done, properly.

We're looking for an experienced Care Navigator to join our premium, highly personalised digital health startup. This is a pivotal, patient-facing role that sits at the heart of our clinical and operational delivery. You'll be the first person our patients turn to — guiding them through their care, supporting them on our platform, and helping us build something we're all proud of.

This isn't a back-office role. It requires clinical credibility, genuine warmth, and the kind of startup mindset that thrives when things are still being figured out.

Be the face (and voice) of Added Health

Patient Care

• Act as the first and primary point of contact for patients, delivering a warm, professional and empathetic experience at every interaction.
• Triage and coordinate patient queries, appointments and follow-ups, escalating clinical concerns appropriately to GPs and clinical leads.
• Research and signpost patients to services in their area as part of our white-glove care model.
• Maintain accurate, up-to-date patient records in line with clinical and regulatory standards.

Operations

• Support the development and continuous improvement of operational workflows and standard operating procedures.
• Use our proprietary AI-enabled software platform for running the service; and provide feedback for improvements
• Contribute to the smooth day-to-day running of the practice with strong organisational and prioritisation skills.

Essential

• Clinical background as a Nurse Practitioner, Allied Health Professional, or equivalent, with 5–10 years of hands-on experience.
• A genuine sense of patient empathy — able to make patients feel heard, supported and at ease, particularly in a digital-first care environment.
• Excellent interpersonal and communication skills — personable, professional and able to build trust quickly with patients and senior clinicians alike.
• Comfortable in a technology-enabled environment; able to quickly learn and become proficient in bespoke software platforms.
• Experience working within NHS and/or private or concierge healthcare settings.
• Clear understanding of patient confidentiality, CQC regulations and GDPR.
• Proven ability to manage administrative and operational tasks alongside clinical responsibilities.
• Startup mindset: adaptable, resilient and energised by ambiguity and growth.
• Based in or willing to travel to the Oxford area for team co-location.

• The opportunity to help shape the future of primary care working alongside highly experienced, senior clinical professionals.
• A team culture built on trust, quality and doing things properly.
• Competitive compensation commensurate with experience, including the potential for equity for long-term contribution.

If you're a clinically experienced professional who cares deeply about patients and wants to be part of building something meaningful, we'd love to hear from you.

Please send your CV and a short covering note to 

hello@addedhealth.com