UX Designer - Personalisation & Decisioning - Contract
AI Start Up
London
£400-£500 per day - Outside IR35
This contract offers the opportunity to shape how AI-driven personalisation and decisioning experiences are designed and delivered at scale. You will play a hands-on role within a fast-moving programme focused on improving both customer-facing journeys and internal campaign tooling, with a strong emphasis on speed, usability, and commercial impact.
The Company
They are a growing AI and personalisation consultancy and platform business working at the intersection of data, MarTech, and product delivery. The organisation partners with enterprise teams to design and build AI-enabled customer experience solutions that move quickly from concept to production. Their culture is delivery-focused, collaborative, and oriented around solving real-world problems through practical application of AI and data. The environment suits designers who enjoy pace, ownership, and close alignment with engineering and product teams.
The Role and Deliverables
- Design UX for personalisation and decisioning systems, including next-best-action experiences across digital channels
- Redesign campaign and journey workflows to reduce manual effort and improve scalability and usability
- Translate complex AI, data, and decisioning logic into clear, intuitive user interfaces
- Rapidly prototype and iterate on user flows, email experiences, and product features in parallel with engineering delivery
- Collaborate closely with engineers, business analysts, and product stakeholders to align UX with technical and commercial goals
- Establish consistent UX patterns for personalisation across web, app, and CRM touchpoints
Your Skills & Experience
- Strong experience designing UX for digital products, particularly within personalisation, CRM, or MarTech contexts
- Proven ability to simplify complex systems and workflows into clear, efficient user experiences
- Exposure to decisioning or next-best-action frameworks and tools within enterprise environments
- Comfortable working at pace in ambiguous, scale-up or consultancy-style settings
- Confident collaborating with engineering and product teams on build-ready designs
- Practical, delivery-focused mindset with an understanding of commercial outcomes
How to Apply
If you are a UX designer who enjoys hands-on delivery and shaping AI-driven personalisation experiences, please apply to learn more about this contract opportunity.