Role Overview
White Horse is seeking an Insurance Claims Handler to manage a caseload of public liability and third-party insurance claims within a local authority insurance environment. No prior experience is required, as full training will be provided. This is an excellent opportunity for someone at the start of their career in law or insurance, whether a law graduate or someone keen to break into the insurance sector.
The role involves investigating liability, managing litigation processes, and ensuring compliance with relevant legislation, Civil Procedure Rules (CPR), and Ministry of Justice guidelines. You will take ownership of your own caseload while building strong working relationships with internal departments, external legal representatives, insurers, and other stakeholders to ensure claims are handled efficiently, fairly, and in line with statutory and organisational requirements.
This position requires excellent communication skills, as relationship-building is a key part of the role. The ideal candidate will be curious, detail-focused, and genuinely interested in learning, with a proactive attitude and a willingness to develop their knowledge over time.
Key Responsibilities
Claims Handling & Liability Assessment
- Determine acceptance or denial of legal liability on insurance claims involving public sector stakeholders.
- Conduct timely and thorough investigations in line with Civil Procedure Rules and relevant legal guidelines.
- Assess whether appropriate legal protocols have been followed by solicitors or litigants in person.
- Gather, review, and evaluate evidence to support liability decisions.
Legal & Litigation Support
- Prepare, obtain, and manage witness statements for disclosure and court proceedings.
- Communicate and negotiate effectively with solicitors, legal representatives, and third parties regarding settlement of claims and costs.
- Support case preparation for small claims court, infant settlements, and higher court proceedings where required.
- Oversee and monitor external solicitors and barristers engaged in litigation processes.
Claims Administration & Compliance
- Ensure all claims are accurately recorded on relevant claims management systems and statutory reporting databases.
- Register and update claims with appropriate recovery and compensation bodies as required.
- Maintain accurate financial and case records, including reserves, payments, and settlements.
- Ensure compliance with internal procedures, legal obligations, and data accuracy standards.
Stakeholder Engagement
- Liaise with internal teams, external partners, members of the public, and legal representatives.
- Provide updates, case summaries, and statistical reporting for internal meetings and stakeholder reviews.
- Support negotiations to achieve fair and timely claim resolutions.
Professional Standards & Development
- Maintain up-to-date knowledge of relevant legislation, case law, and insurance practice.
- Ensure adherence to organisational governance frameworks and delegated authority limits.
- Contribute to the review and improvement of claims handling procedures where required.
This role represents an excellent opportunity for someone at the start of their career in law or insurance. Many of our client’s previous Insurance Officers have progressed on to secure training contracts with leading insurance law firms, making this a strong stepping stone into the legal and insurance sectors.