Client Services Manager

Client Services Manager

Guidant Global

London (Hybrid + UK Travel)

Are you looking for an opportunity to support building and embedding a programme from day one ?

We're hiring a Client Services Manager to launch a brand-new workforce solutions programme for a global client.

The Role

As Client Services Manager, you'll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance.

You will initially support the implementation plan of a first-generation MSP in the UK, with a planned phasing into a broader workforce model including RPO and SOW.

This is a hybrid role based from our London office with regular weekly travel across multiple UK & Ireland locations.

Key Responsibilities

Support the build and embedding of the programme from day one
Be the day-to-day face of the programme across all levels of stakeholders within the business
Support implementation and ongoing optimisation of the solution
Manage supplier performance and governance
Deliver against KPIs and commercial objectives
Support and contribute to team development
Act as an escalation point for client issues
Identify and support growth opportunities
Visit client sites regularly across UK (3-4 days per week)What We're Looking For

Experience within the staffing sector (MSP, RPO, workforce solutions)
Strong stakeholder management skills
Experience supporting complex or multi-site accounts
Supplier management experience
Commercial awareness
Resilient, adaptable and comfortable working under pressure
Ability to manage change and evolving priorities
Sector experience within engineering, facilities management, manufacturing, logistics or similar desirableWhy join Guidant Global?

Alongside the opportunity to help shape and support a high-profile high impact programme, you'll benefit from a flexible rewards package:

Generous annual leave including birthday off and paid volunteering day
Pension and life assurance
Employee Assistance Programme and Calm app
Flexible benefits including private medical, dental, healthcare cash plan and critical illness options
Employee discounts platform
Additional options including health assessments, travel insurance and EV schemeGuidant Global, part of Impellam Group, is a next-generation workforce solutions partner with deep professional expertise and access to a global talent community. Guidant Global delivers agile MSP, SOW and RPO programmes that empower businesses to build flexible, high-performing workforces.

Impellam Group is one of the world's leading workforce and STEM talent solution providers, operating across nearly 80 countries. With an innovative, people-first culture, Impellam delivers inclusive, future-focused workforce solutions that help organisations secure mission-critical skills and achieve long-term growth.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use