Permanent Administrator – Bicester

An insight to our Team
 
This is a fast paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with queries by phone, email and live chat.
 
Essential & Desirable Skills
 
• Competent with IT.
• Confident on the phone and with email communication.
• Trustworthy and reliable.
• Organised and methodical.
• Able to use initiative and solve problems.
• Accurate when completing repetitive tasks.
• Happy to ask lots of questions whilst learning.
• Able to multitask and work between multiple systems.
 
Key Responsibilities
 
• Email inbox monitoring.
• Dealing with incoming calls from drivers and other service users.
• Website access assistance.
• Daily Report formatting and issuing.
• Monitoring and responding to live chat questions.
• Processing payments and taking payments over the phone.
• Operation of Client software for vehicle management.
• Continuous process review and improvement.
• Provide departmental statistics for use by internal management.
• Ensure all correspondence is responded to in a timely manner.
• General administrative duties relating to specific client requirements.
• Escalating queries when required.
 
Working Details
 
Working hours: 8.30am to 4.30pm Monday to Friday
Location: Avonbury Business Park, Bicester, OX26 2UA
 
Holiday entitlement: 24 days (increasing by one day after two years’ service to a maximum of 29 days) plus bank holidays
 
Additional Benefits
 
• Hybrid Working
• Casual dress
• Company events
• Company pension scheme
• Private medical insurance
• Travel Insurance
 
About FCLG
 
We have been experts in our craft for over 35 years, endorsed by our longstanding relationships with many high profile, blue-chip companies. Our focus is providing exceptional service levels via our UK based, and highly skilled workforce. Our success is founded on sound principles, and a common sense, hands-on approach.
 
We specialise in providing fleet management, including vehicle ordering solutions, accident management from FNOL to solution, risk management including driving licence validations, outsourced resourcing and a multi-functional digital hub, FleetHalo, designed to support all your fleet needs.
 
You may have experience in the following: Administrator, Office Administrator, Administrative Assistant, Customer Service Administrator, Customer Support Administrator, Operations Administrator, Fleet Administrator, Service Administrator, Business Support Administrator, Data Entry Administrator, Client Services Administrator, Customer Care Administrator, Accounts Administrator, Logistics Administrator, etc.

REF-(Apply online only)