Customer Service Advisor ( 1 year fixed term contract)
Warwick
Hybrid
£25,000
Do you enjoy being the voice of support and enabling customer success? Maxwell Bond is partnered with a Saas Edtech business who are looking for a Customer Service Advisor to join their growing team!
Customer Service Advisor Day-to-day Responsibilities
- Act as the first point of contact across phone, email, and webform, delivering clear support for product, licence, and order queries
- Process orders and manage licences accurately, including renewals and updates, while keeping CRM data up to date and logging all interactions
- Support Customer Success Associates with administrative tasks, share customer feedback, and help maintain smooth internal communication
Experience as Customer Service Advisor
- Previous customer service experience & basic IT competency
- Customer-focused, patient, and a confident communicator across phone and email
- Take pride in accuracy, managing workflows effectively and following processes with care
- Work well in a collaborative environment, ask questions when needed, and support others
- Values-driven, aligning with integrity, kindness, and quality, and comfortable using or learning tools like CRM system
Benefits
- Company performance based bonus
- 25 days + bank holidays + buy/sell 5 days a year
- Group life assurance and pension scheme
- Enhanced maternity/ paternity leave
- Private health and dental care
- Access to financial advisor
- Full home office set up
This is a chance to make a real impact on a growing SaaS platform, work with a collaborative team, and help shape infrastructure that will scale for years to come. If you're looking to be a Customer Service Advisor and think this could be your next step, apply today for a confidential conversation.