Service Manager

Role - Service Manager

Location - Perth, Scotland

Hours - 40 Hours per Week

Salary - Competitive Salary + Bonus + Excellent Benefits

Are you an experienced Service Manager looking for your next leadership challenge?

We are recruiting for an exciting opportunity to join a market-leading engineering business as a Service Manager, taking responsibility for workshop and field service operations across North Scotland.

This is a senior leadership position where you'll have the opportunity to shape service delivery, develop engineering teams, drive operational performance, and contribute to the continued growth of a highly successful aftersales operation.

The Role Reporting into senior management, you will be responsible for leading and developing a team of field-based and workshop engineers while ensuring the highest levels of customer service and operational performance.

Key responsibilities include:

Managing all workshop and field service activities across your region
Leading, motivating, and developing a team of engineers
Delivering departmental budgets, KPIs, and performance targets
Driving service excellence and customer satisfaction
Building strong relationships with customers through regular engagement
Identifying opportunities to grow aftersales revenue and improve service delivery
Monitoring product and technical issues and coordinating solutions
Ensuring compliance with Health & Safety legislation and company procedures
Supporting business growth initiatives as part of the wider management teamAbout You We're keen to speak with candidates who have experience managing engineering service operations within industries such as:

Agricultural Machinery
Construction Plant
Material Handling / Forklifts
Powered Access
Heavy Plant
HGVs and Commercial Vehicles
Industrial Equipment
Groundcare Equipment
Quarrying or Mining Equipment
Related Engineering SectorsYou will ideally have:

Previous Service Manager, Aftersales Manager, Regional Service Manager, Engineering Manager or Operations Manager experience
Experience managing field-based and workshop engineering teams
Strong customer service and relationship management skills
Commercial awareness and experience managing budgets and KPIs
Excellent leadership and people management abilities
Knowledge of current Health & Safety legislation
Full UK Driving LicenceIndustry-specific experience is desirable but not essential. We are particularly interested in speaking with candidates who have a strong background in leading engineering service teams and delivering exceptional customer support.

What's On Offer?
Competitive salary package
Performance-related bonus scheme
25 days holiday plus bank holidays
Holiday purchase and sell scheme
Market-leading pension contribution of up to 12%
Life assurance and income protection
Ongoing training and professional development
Genuine long-term career progression opportunities
Supportive and collaborative working environmentApply Today This is an outstanding opportunity for an ambitious Service Manager to join a successful engineering organisation and play a key role in driving operational excellence and future growth.

For more information or a confidential discussion, please get in touch today.

If you want to find out more please contact me on (phone number removed) or (url removed)