Downtime Controller

Downtime Controller

Chippenham (Hybrid after probation)

£28,000 + Bonus

Our client are one of the UK’s most respected Fleet management companies who have won numerous awards in recent years for the customer service. They are seeking to add to their team with a Downtime controller ensuring their customer fleets are on the road as much as possible

Key Responsibilities – Downtime Controller

Responsibility for Vehicle off road (VOR) follow up progression and updates.
Responsibility for Progress follow up progression and updates.
Manage in flight repair jobs within the masterserve and dealership networks.
Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering alternate options
Review and pursue alternative repair methods such as alternative parts supply
Identify trends and escalate network performance concerns to Vendor Management
Liaise with manufacturers on repairs where technical assistance is needed.
Raise and manage manufacturer cases for back-order parts.
Raise and manage manufacturer loss of use claims / replacement vehicle requests
Proactively chase customers when awaiting authority.
Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
Process rental off hires when a VOR event closes.
Follow up events after a no fixable roadside event.
Take incoming calls relating to VOR from customers, suppliers and manufacturers.
Hold customer VOR calls where applicable.
Communicate VOR updates to stakeholders and the business.
Escalate concerns to technical colleagues / team leader where appropriate.
Perform all other duties and special projects as assigned.
Qualifications & Experience – Downtime Controller

General knowledge of vehicles and equipment, Knowledge of vehicle/engine repair, diagnostic processes and garage operating procedures advantageous
Vehicle Manufacturer Training – parts, repairs or service.
Experience of working within a similar role.
Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
Experience in the motor industry, knowledge of vehicle/engine repairs is desirable, but not essential
Benefits – Downtime Controller

Death in Service – 4 x salary
Company Bonus
25 days annual holiday entitlement + Birthday + Bank Holidays
On-site Parking
Employee Assistance Programme
Discounted gym memberships
Access to flu vaccinations
Mental Health First Aiders / Mental Health Employee Champions
Free eye examinations
Salary Exchange - Holiday purchase scheme (up to 3 days)
Salary Exchange - Car Scheme
Private Health cover for employees >10 years’ service
Health Cash Plan (Medicash)
Employee Referral Scheme (£1,000 on successful recruitment)
Permanent Health Insurance
Company sick pay
Free Breakdown cover (eligible employees – service related)
Pension matched up to 5%.
For more information on this role, please contact Andrew Haddon on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website (url removed)

If you have a background within fleet management and in particular VOR, Downtime management, service scheduling or vehicles spares and repairs please don’t hesitate to get in touch 

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process