Location: On-site / Central London (Location TBC)
Salary: £38,000–£40,000 + tips and bonus
Job Type: Full-time, permanent
Are you a passionate hospitality leader ready to take ownership of a vibrant, fast-growing café concept?
We are seeking an inspiring Cafe General Manager to lead one of our busy locations. This role is ideal for someone who thrives in a hands-on environment, builds strong teams, and consistently delivers exceptional customer experiences.
This is an exciting opportunity to join a high-growth business where no two days are the same. You will play a key role in shaping team culture, maintaining outstanding standards, and driving operational success while developing your career in a supportive and fast-paced environment.
Cafe General Manager - The Role:
As Cafe General Manager, you will lead daily operations, setting the standard for service, food quality, and team performance while creating a positive and inclusive workplace culture.
Cafe General Manager - Key Responsibilities:
Operations and Standards
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Oversee day-to-day café operations to ensure smooth service and excellent guest experience
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Maintain high food hygiene, safety, and cleanliness standards
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Manage stock ordering, suppliers, and cost control
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Lead quality control across food preparation and service
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Monitor sales, labour costs, and operational KPIs
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Review P&L reports and implement improvements to meet targets
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Respond to customer feedback and resolve complaints professionally
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Identify and implement process improvements to support growth
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Collaborate with marketing teams on local initiatives and promotions
Team Leadership and Development
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Lead, coach, and motivate a high-performing café team
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Deliver training and development for new and existing employees
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Conduct regular one-to-one meetings and support career development planning
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Manage scheduling, absence processes, and performance management
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Lead recruitment and onboarding in partnership with head office
General Manager - Requirements:
Essential
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Food Hygiene Level 2 or 3
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Minimum one year kitchen or hospitality operations experience
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Proactive, hands-on leadership approach
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Passion for food, hospitality, and customer service
Desirable
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Café or bakery experience
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Experience training and developing teams
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Confidence interpreting P&L reports
Benefits
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Consistent working pattern with one weekend day off per week / one whole weekend off per month
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Monthly performance bonus and tips
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Free food perks
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Clear progression opportunities within a growing business
If you are ready to take the next step in your hospitality leadership career and make a real impact, click apply today and be part of something exciting
Salary description
£38000.00 - £40000.00 per year