This is an excellent opportunity for housing professionals with experience managing relationships with third party managing agents and a solid understanding of leasehold and service charge management.
Key Responsibilities
* Managing and responding to TPMA emails, correspondence, and resident queries
* Monitoring managing agent performance and escalating concerns where necessary
* Investigating and responding to Stage 1 complaints in line with policy and procedures
* Reviewing and challenging service charge and managing agent costs
* Raising purchase orders relating to service charge and TPMA fees
* Liaising with residents, neighbourhood colleagues, and external managing agents
* Supporting the wider housing management function
About You
To be considered, you should have:
* Previous experience working with third party managing agents
* Housing management experience or a strong understanding of the sector
* Good knowledge of leases, management agreements, and service level agreements
* Experience dealing with service charges and challenging costs where appropriate
* Strong communication and organisational skills
* The ability to manage workloads independently and prioritise effectively
Experience using NEC, MRI Communications, or Epost would be advantageous, although training can be provided.
Contract Details
* 35 hours per week
* Flexible working hours between 08:00 – 18:00 Monday to Friday
Onsite parking is available at both locations.
There will be an initial officebased induction period, after which hybrid working arrangements can be discussed
Salary description
£21.00 - £25.00 per hour