The opportunity This is a short-term interim role offering immediate impact. You’ll support the day-to-day management of rent accounts, ensuring income processes run smoothly and arrears are effectively monitored.
The organisation is open to candidates from Rent Assistant through to Rent Officer level, making this a great opportunity whether you’re building on existing experience or stepping into a more autonomous role.
Key responsibilities of a Rent Officer:
Monitor rent accounts and support effective income collection
Manage arrears-related administration and follow established processes
Prepare and issue standard letters and notices in line with procedures
Maintain accurate records and update housing management systems
Respond to resident enquiries via phone and email during core hours
Work closely with your manager to ensure key priorities are deliveredWorking arrangements
35 hours per week with flexi-time
Predominantly office-based in Merthyr Tydfil
Up to 1 day per week working from home What we’re looking for
Experience in rent/income collection within housing or a similar environment
Confident managing rent accounts and following arrears processes
Strong administrative skills with high attention to detail
Comfortable working in an office-based, customer-focused role
Able to start quickly and contribute from day one
Court experience is not essential, but beneficial for more senior candidatesWhat’s on offer
Initial 2-month contract, with potential for extension
Supportive team environment with clear processes in place
Opportunity to gain valuable experience within a respected housing providerIf this Rent Officer role is of interest, please apply or contact (url removed)
Salary description
£24.00 - £24.00 per hour