Customer Service Advisor

A client of ours in the Chelmsford (Writtle) area are recruiting a Customer Service Advisor to join their team. This is a full-time permanent position working a two-week varying rota (hours below) and paying £28,000 per annum depending on experience.

Please note that you must be able to drive due to the location of the business.

Key Duties include but are not limited to:

Ensure a high level of customer service by telephone, live chat and email
Advising customers on our range of products
Processing orders over the phone
Resolving delivery issues and tactfully dealing with occasional complaints
Replying to enquires via email, live chat and over the phone
General administrative tasks.
Continually develop and increase product knowledge.
Skills and Experience required to be considered for this Customer Service Advisor position:

Excellent verbal and written communication skills.
1+ years' experience within a call centre and customer service position (ideally within the manufacturing, construction or distribution industry).
Complaint handling experience.
Positive, can-do attitude.
Computer literate.
Great Benefits to working for this company include:

Bonus scheme
Casual dress
Employee discount
Free on-site parking
Hours:
Week 1: Monday 7:30am - 5:00pm, Tuesday - Thursday 8:00am - 5:00pm and Friday 8:00am - 4:30pm
Week 2: Monday 8:00am - 5:30pm, Tuesday - Thursday 8:30am - 5:30pm and Friday 8:00am - 4:30pm

If you feel like you meet the above criteria & would like to be considered for this Customer Service Advisor position, please apply with your CV. #officejobs