Service Coordinator

Service Coordinator

Location: Office-based role in Pinchbeck

Salary: Competitive Salary (Dependent on Experience)

Vacancy Type: Full-Time Permanent Position

Working Hours: Monday to Friday 8:30am – 5:00pm

We are looking for a motivated and organised Service Coordinator to become part of our friendly and supportive team.

This is an excellent opportunity for someone who enjoys working in a fast-paced office environment and takes pride in delivering outstanding customer service while coordinating engineers and service operations efficiently.

The Role

As our Service Coordinator, you will be responsible for:

Managing incoming customer calls and emails
Scheduling engineers and service appointments
Preparing job sheets and updating CRM systems
Coordinating with customers, suppliers, and internal teams
Maintaining accurate service and customer records
Supporting the smooth day-to-day running of service operations
What We’re Looking For

Excellent communication and telephone skills
Strong organisational and multitasking abilities
Professional and confident approach
Good knowledge of postcode areas and route planning
Experience using Microsoft Word & Excel
Ability to work independently and as part of a team
Experience with CRM systems is preferred
Training on Clik software will be provided
Essential Requirements

Experience

Previous experience in an administrative, scheduling, customer service, or coordination role
Experience handling telephone and email enquiries professionally
Experience working in a fast-paced office environment
Experience using Microsoft Office applications, including Word and Excel
Skills & Knowledge

Excellent verbal and written communication skills
Strong organisational and time management abilities
Ability to multitask and prioritise workload effectively
Confident telephone manner and professional approach to customer service
Ability to remain calm and professional under pressure
Good attention to detail and accuracy in record keeping
Knowledge of postcode areas and route planning
Ability to work independently and as part of a team
Basic understanding of CRM systems and administrative processes
Personal Qualities

Friendly, professional, and approachable manner
Reliable and dependable with a strong work ethic
Smart and presentable appearance
Positive attitude and willingness to learn
Flexible and adaptable approach to daily tasks
Ability to build strong working relationships with customers, engineers, suppliers, and colleagues
Desirable Requirements

Previous experience in a service coordination or engineering support environment
Experience using CRM software such as Clik
Experience scheduling engineers or field-based staff
Understanding of service operations and customer scheduling processes
To Apply

If you feel you are a suitable candidate and would like to work for Pumping Solutions, please do not hesitate to apply