Medical Agency File Handler

Job Title: Medical Agency File Handler
Location: Sharston, M22 4SN
Salary: £23,400 to £27,411.66 per annum, dependent on age
Job type: Full time, Permanent
About Us:
Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease.
We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK.
Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector.
Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples' lives, through our passion for client care.
About the Role:
We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 64, providing excellent customer service in a fast-paced environment.
Your role will be to liaise with legal professionals, our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. We also obtain medical records and arrange treatments and investigations. You will be responsible for ensuring all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively.
Responsibilities:
* Instructing experts to provide reports on behalf of a Solicitor and keeping open and effective communication regarding appointments, reports, and information.
* Obtaining medical records from hospital trusts, GP's surgeries, and other healthcare providers.
* Sourcing suppliers, arranging rehabilitation appointments and investigations.
* Obtaining quotations and invoices from experts and rehabilitation providers.
* Providing breakdowns of agency work and anticipated disbursements to Express Solicitors in-house cost team obtaining invoices and chasing payments.
* Quality checking, processing incoming mail and expert reports into our case management systems.
* Accurate recording of time expended in various activities on our case management system.
Person Specification:
* GCSE English & Maths at Grade C or above, or equivalent
* Knowledge of Microsoft Office packages including Word and Outlook.
* Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail.
* Ability to always maintain client confidentiality and commitment to customer service.
* Ability to deal with high volumes of work and manage conflicting priorities.
* Energy, passion, and a desire to achieve.
* Experience of working in a medical setting, law or legal services firm would be of a distinct advantage.
* Knowledge of Proclaim or other case management systems is desirable.
* Highly dedicated, idea-generating individuals who are committed to providing excellent customer service
Salary & Hours:
* Salary of £23,400 to £27,411.66, dependent on age.
* Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits:
* Hybrid working - 3/2 hybrid working pattern after probation.
* 23 days of holiday - Rising to 26 days, plus bank/public holidays.
* Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement.
* Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
* Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
* Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.
Recruitment Process:
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
Please click APPLY to be redirected to our website to complete your application.
Candidates with the relevant experience or job titles of; File Handler, Medical File Handling, Customer Service, Customer Service Team Leader, Customer Services Supervisor, Customer Service Manager, Customer Support Manager, Client Service Manager, Customer Service Supervisor, Client Support Manager, Account Consultant, Customer Service Leader, Client Account Manager, Client Relationship Manager, may also be considered for this role