£27,610 - £29,064 per annum
Shrewsbury Avenue, Peterborough
Full-Time
Permanent
Full Time – 37 Hours per week
Based at our Head Office, Shrewsbury Avenue, Peterborough
0800–1600 Monday – Friday
Here at Cross Keys Homes, we are looking to recruit an organised and customer focused Estates Administrator to support our Estate Management team.
This is a varied and fast paced role where you will provide administrative and clerical support to our Estate Rangers and Cleaning teams, helping to ensure our estates services operate efficiently and deliver excellent customer service to our residents.
About the Role
As Estates Administrator, you will play a key role in supporting the day to day administration of the Estate Management department. You will coordinate appointments, maintain records and systems, support operational planning, and act as a first point of contact for customers and colleagues.
You will work closely with Rangers, Mobile Cleaners, Neighbourhood teams and residents to ensure work is scheduled efficiently, communication is accurate and timely, and key performance information is maintained.
Key Responsibilities
* Provide administrative support to the Estate Management team, including word processing, scanning, filing, spreadsheets and general office administration.
* Manage and oversee actions for the Estate Services team via the housing management system QL.
* Contact residents to arrange Damp and Mould appointments and other access appointments as required.
* Coordinate and book appointments using MCM and Rangers’ diaries to ensure efficient scheduling and logistical planning.
* Ensure letters, emails and customer communications are sent accurately and in a timely manner.
* Collate and maintain monthly KPI and Clearview figures and reports.
* Complete Mobile Cleaners’ block clean schedules and reschedule diaries where required.
* Raise purchase orders, process invoices and special payment requests, and support stock control processes.
* Ensure purchases and invoices are correctly goods receipted to support timely payments.
* Provide excellent customer service to residents and colleagues both over the telephone and in person.
* Maintain accurate records and ensure confidentiality and GDPR requirements are adhered to at all times.
What We’re Looking For
* Experience working in an administration role.
* Excellent organisational skills with the ability to prioritise competing workloads.
* Strong customer service and communication skills.
* Experience using Microsoft Office packages including Word, Excel and Outlook.
* Ability to work effectively both independently and as part of a team.
* Ability to work calmly and efficiently within a busy environment.
* Experience dealing with customers over the telephone and face to face.
* Ability to accurately record and maintain information.
* Understanding of confidentiality, data protection and GDPR principles.
* Experience within the housing sector would be desirable.
Qualifications
* English and Maths GCSE Grade C / Level 4 or above.
Additional Information
* Full UK driving licence desirable.
If you have the skills and experience to support the delivery of high quality estate services and want to be part of a team that makes a difference to our communities, we’d love to hear from you.
Please see attached job description for full details of the role.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
No agencies please
Salary description
£27610.00 - £29064.00 per year