Job description:
Treatment Coordinator (Dental implant specialism required)
Location: Partially remote (UK based) – must be located within or near London, Essex, or the South of England to allow regular in-practice visits.
About the role:
We’re looking for an experienced Implant Treatment Coordinator (TCO) with a strong understanding of dental implant procedures from single implants through to full arch and dual arch cases.
This is a specialist, patient-facing role where you will guide patients through some of the most important and high-value decisions they’ll make. You’ll combine clinical understanding, commercial awareness, and emotional intelligence to support patients from initial enquiry through to treatment.
While the role is remote, you will spend regular time in practice, working closely with clinicians to ensure every patient receives a seamless, informed, and high-quality experience.
What you'll be responsible for:
* Lead detailed, consultative conversations with patients enquiring about implants
* Implant Consultations & Conversion
* Explain treatment options clearly, including:
* Single implants
* Multiple implants
* Full arch / full mouth rehabilitation
* Build trust and confidence to support patients in committing to treatment
1. Expert Patient Guidance
Confidently discuss the full implant journey, including:
Assessment and planning
Surgical stages
Healing timelines
Final restoration
Handle patient concerns around:
Cost
Fear/anxiety
Treatment duration
2. Lead Management & Triage
Manage and prioritise inbound implant enquiries
Create a structured, high-conversion triage process
Re-engage unbooked leads through consistent and proactive follow-up
3. Patient Journey Ownership
Act as the primary point of contact throughout the implant journey
Ensure patients feel supported at every stage
Maintain communication to reduce hesitation and drop-off
4. Clinical & Practice Collaboration
Work closely with implant dentists and clinical teams
Spend time in practice to:
Deepen clinical understanding
Align on treatment planning
Strengthen relationships with clinicians
Ensure patient expectations match clinical outcomes
5. Finance & Case Acceptance
Confidently discuss high-value treatments
Support patients in understanding affordabnt costs and finance options
ility for larger cases (including full arch)
Maximise case acceptance through clear, supportive communication
6. Process Improvement & Ownership
Identify opportunities to improve:
Patient experience
Conversion rates
Communication processes
Take ownership and contribute to ongoing development of the role
Our non-negotiables:
Proven experience in:
Dental implants (TCO, nurse, or clinical support role)
OR strong working knowledge of implant procedures
Clear understanding of:
Single implants through to full arch / dual arch cases
Patient journey and common objections
Confidence discussing complex, high-value treatment plans
Desirable
Clinical background (e.g. dental nurse, treatment coordinator)
Experience in private dentistry
Experience handling £5k–£25k+ treatment conversations
Familiarity with patient finance options
The Ideal Person
Deeply knowledgeable and passionate about implant dentistry
Commercially strong while remaining patient-first
Comfortable discussing complex treatments in a simple, reassuring way
Highly organised and self-motivated
Builds trust quickly with both patients and clinicians
Takes ownership and operates with an entrepreneurial mindset
How Success is Measured
Enquiry → consultation conversion (implant leads)
Consultation → treatment acceptance (including high-value cases)
Patient experience and satisfaction
Lead follow-up and reactivation performance
Why This Role Stands Out
Opportunity to specialise in high-value, life-changing implant cases
Work closely with experienced implant clinicians
Blend of remote flexibility and in-practice collaboration
High level of ownership and impact on both patients and business
Summary
This is a specialist role for someone who understands implant dentistry in depth and thrives on guiding patients through complex, high-value decisions, while delivering an exceptional, supportive experience from start to finish.
Work Location: Hybrid remote in London or surrounding areas. Must be able to travel to practice
Salary description
£30000.00 - £30000.00 per year