Experienced managing international customers, supply chain coordination, and high-pressure order management across multiple markets?
Want to play a key role within one of the world’s most recognisable FMCG brands?
We’re looking for a Customer Supply Chain Manager – EMEA to join Monster Energy’s Operations team. This is a role for someone who thrives in fast-moving international environments, enjoys solving operational challenges, and can balance customer expectations with real-world supply chain realities.
If you have experience across customer operations, import/export, international logistics, SAP order management, and end-to-end supply chain coordination, this is your opportunity to join a high-performing global business operating at serious scale across EMEA.
The Company
Monster isn’t corporate. We’re bold, fast, disruptive and unapologetically ambitious.
Founded in 2002, Monster Energy has grown into one of the leading brands in the global energy drinks category. With 4000+ employees worldwide and 138+ million cases sold across EMEA in 2023, we operate at serious scale, but with the mindset of a challenger brand.
Our brand is aggressive, cool, dark, mysterious and fun.
Our culture? High-energy, accountable, and built on people who take ownership.
Operations are critical to everything we do. This role plays a key part in ensuring smooth customer delivery, operational visibility, and supply chain execution across complex international markets throughout EMEA.
The Role
Reporting into the Operations leadership team, you’ll lead the day-to-day customer operations function across multiple international markets, with a particular focus on Africa & Middle East.
This is far more than a traditional customer service role.
You’ll oversee complex order-to-cash processes, international logistics coordination, customer communication, customs documentation, and operational issue resolution across both raw materials and finished goods.
You’ll work cross-functionally with Supply Planning, Commercial, Logistics, Finance, Manufacturing, and external partners to ensure strong service performance, clear communication, and effective operational execution.
The role will also play a key part in improving processes, driving automation, and creating greater visibility across the wider customer operations function.
Key Responsibilities
Managing end-to-end customer order operations across EMEA markets
Overseeing international order management, allocation, shipping coordination, and transactional closure
Leading and developing a small customer operations team
Managing import/export activity, customs documentation, and delivery coordination
Acting as a key operational contact for customers across Africa & Middle East
Working closely with Supply Planning and Logistics teams to manage lead times, shortages, and service risks
Driving OTIF performance and service level improvement initiatives
Managing escalations, supply disruptions, and recovery actions proactively
Supporting process improvement, automation, and operational standardisation projects
Maintaining strong SAP transactional accuracy and reporting visibility
Building strong cross-functional relationships across Operations, Commercial, Finance, and external partners
Monitoring service KPIs, risks, backlog visibility, and operational performance
Ensuring documentation accuracy and operational compliance across international shipments
What We’re Looking For
Experience within customer operations, customer supply chain, logistics, export operations, or international customer service
Strong end-to-end supply chain understanding
Experience managing complex international order flows
Import/export and customs documentation experience
Strong SAP experience (ECC and/or S/4 HANA preferred)
Strong Excel capability and confidence working with operational data
Experience managing OTIF, service performance, and operational KPIs
Ability to manage escalations and work effectively under pressure
Strong communication and stakeholder management skills
Experience operating across international or culturally diverse markets
B2B ingredients, FMCG, food, beverage, manufacturing, or raw materials experience highly advantageous
Previous people leadership or team management experience
Process improvement and automation mindset
Someone proactive, resilient, and highly organised
A collaborative operator who enjoys building relationships and improving ways of working
Why Join Monster?
This is an opportunity to step into a highly visible operational role within one of the fastest-moving and most recognisable FMCG brands globally.
You’ll be joining a business that moves quickly, values ownership, and gives people genuine exposure across international operations and supply chain functions.
The environment is fast-paced, demanding, and constantly evolving, but for the right person, it offers huge opportunity for growth, ownership, and impact.
Interested? Click ‘Apply’ or message me directly.
The Advocate Group is the exclusive talent partner for Monster Energy. All direct or third-party applicants will be forwarded to The Advocate Group for processing
Salary description
£50000.00 - £55000.00 per year