The successful candidates will provide a high-quality patient booking and telephone support service within the Outpatients department. This will involve arranging both routine and pathway appointments, updating patient records, managing waiting lists, and ensuring national and local targets are met.
Main Duties:
* Handling a high volume of inbound and outbound telephone calls from patients and healthcare professionals
* Booking, amending and cancelling outpatient appointments
* Updating and maintaining accurate patient records using internal systems
* Liaising with clinicians, secretaries and departmental staff to coordinate appointments
* Providing patients with clear and accurate information regarding appointments and waiting times
* Managing clinic cancellations and taking appropriate action to minimise disruption
* Supporting reception and clinic administration where required
* Ensuring all work is completed in accordance with confidentiality, ensuring adherence to data protection and Trust guidelines
Essential Criteria:
* Previous experience working in a customer-focused or office-based administrative role
* Strong telephone handling and communication skills
* Experience booking appointments or managing diaries
* Excellent attention to detail and data entry accuracy
* Ability to prioritise workload and work to tight deadlines
* Proficiency in Microsoft Office, including Outlook and Excel
* Must have DBS clearance (preferably on the Update Service)
If your skills match the above criteria, please apply with your up-to-date CV
Salary description
£16.23 - £16.23 per hour