Aftersales Manager

Our client, a reputable automotive dealership in Chelmsford, Essex, is seeking an experienced Aftersales Manager to lead their busy service department. This is an excellent opportunity for a skilled professional to manage a fast-paced operation, drive departmental profitability, and provide outstanding customer service. We are recruiting on behalf of our client to find a motivated and capable Aftersales Manager who can contribute to the dealership’s continued success.
Benefits:
* Competitive salary of up to £60,000 per annum
* Monday to Friday working hours with every third Saturday morning on rota
* Opportunity to lead and develop a highly skilled technical team
* Supportive management structure with ongoing training programmes
* Part of a well-established dealership with a strong local reputation
* Employee recognition schemes and career advancement prospects
Duties of an Aftersales Manager:
* Oversee daily operations of the service department to ensure high levels of efficiency and customer satisfaction
* Lead, motivate, and develop the service team through effective coaching and performance management
* Monitor department performance using key performance indicators and implement strategic improvements
* Manage costs to optimise profit margins within the service department
* Foster a customer-centric environment to ensure all customer concerns are handled professionally and efficiently
* Ensure compliance with manufacturer standards, health and safety regulations, and dealership policies
* Maintain accurate records of departmental performance and report to senior management
* Collaborate with other departments to ensure seamless customer experience and operational flow
Requirements:
* Proven experience as an Aftersales Manager, Service Manager, or in a similar senior service role within the motor trade
* Strong technical knowledge combined with leadership and management training
* Excellent communication skills to engage with customers, staff, and suppliers effectively
* Ability to lead, motivate, and develop a team in a fast-paced environment
* Solid commercial awareness with a focus on achieving and exceeding departmental targets
* In-depth understanding of manufacturer standards, health and safety regulations, and workshop processes
* A proactive approach to problem-solving and continuous improvement initiatives
If you are an experienced Aftersales Manager looking for a rewarding opportunity within a dynamic dealership environment, we want to hear from you. Find out more about this exciting opportunity today.
Contact James Gilchrist, Automotive Recruitment Specialist at Perfect Placement covering Chelmsford and Essex, today to discover more about this fantastic Aftersales Manager opportunity.
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