Patient Services & Concierge Coordinator

Patient Services & Concierge Coordinator
Private Doctors’ surgery in North Leeds LS8
Salary circa £14-16 ph dependent on skills and experience
Hours midday – 6pm daily Monday to Friday with Saturday hours to be discussed
Site based no hybrid working
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Patient Services & Concierge Coordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The role will include, but is not limited to:
* Care of patients in reception and waiting area
* Answering phone calls and emails
* Patient appointment scheduling
* Daily diary management
* Preparation and filing of patient notes
* General Housekeeping in reception, waiting areas and WCs
* Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
* Follow up telephone calls to patient
* Responsible for screening calls to risk assess patients prior to arranging their appointment
* Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience:
* Excellent customer service, interpersonal and communication skills
* Outstanding listening skills and ability to empathise with patients’ needs and concerns
* Appropriate sense of discretion in dealing with varied and difficult situations
* Ability to convey a positive attitude in all dealings with others, whether patients or staff members
* Ability to work as a team member
* Treats patients and co-workers with respect
* Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
* Ability to manage multiple tasks simultaneously
* Excels under pressure
* Highly motivated
* Exceptional personal organisational skills
* IT skills
* Attentive to detail
* Good problem solving skills
If you feel that your skills and experience match the role criteria, please send your CV by return.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful