Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.
Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.
Day to Day Responsibilities:
Providing an efficient and effective telephone counselling service to all callers
Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
Essential Skills and Competencies:
Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
12 months post qualification experience
Registered member of the BACP or equivalent (or COP booked)
Relevant telephone experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
High level of organisational ability; ability to work to tight deadlines and targets
Good communication and customer service skills
Desirable Skills and Competencies:
Accredited with the BACP or eligible for the accreditation process
EAP experience
Experience of working within a target driven environment
Employee Benefits:
BACP (or equivalent) membership and accreditation paid for
BACP CBD Hub
Up to £70 per month for supervision
Monthly incentives such as weekends away!
25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
Day off on your birthday
Cash plan for you (and your children, if any)
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme after 6 months and successful completion of probationary period
Cycle to work scheme after 6 months and successful completion of probationary period
Access to Employee Assistance Programme
Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
Company incentives, access to discount schemes
Discounted glasses/contact lenses prescription
47589LS2R26
INDIRE
The Portfolio Group are acting on behalf of our client in recruiting for this position
Salary description
£32803.00 - £36256.00 per year