Role: Customer Service Advisor (Face-to-Face)
Location: Edinburgh – SouthWest Locality Office
Hours: Monday to Friday – 36 hours per week
Pay Rate: £14.51 per hour
Start Date: ASAP
Duration: Temporary ongoing
About the Role
This is a fantastic opportunity to work at the heart of your local community, providing a welcoming and professional front-line service.
As a Face-to-Face Customer Service Advisor, you’ll be the first point of contact for residents visiting the office—supporting them with enquiries, appointments, and essential services. If you enjoy working with people and making a real difference day-to-day, this role is for you.
What You’ll Be Doing
Welcoming customers and providing a friendly, professional first impression
Supporting visitors with enquiries and guiding them to the right services
Managing appointments, including check-ins and issuing tickets
Taking payments and processing service requests accurately
Updating customer information on internal systems
Working closely with colleagues to ensure smooth service delivery
Handling enquiries with care, efficiency, and a strong customer focus
👀 What We’re Looking For
Previous experience in a customer-facing role
Excellent communication and interpersonal skills
A calm, patient and empathetic approach
Strong organisational skills and ability to multitask
Confidence using IT systems and handling customer information accurately
A positive, team-focused attitude
🌟 Why Apply?
Be part of a community-focused role where your work truly matters
Gain valuable experience within a public sector environment
Work in a supportive team with a strong customer-first culture
Develop your skills in a varied and people-focused position
📩 If you’re friendly, organised, and passionate about helping others, apply today via this advert
Salary description
£14.51 - £14.51 per hour