Property Management Team Leader

Join a well-established and growing Housing Association as a Property Management Team Leader, leading a dedicated team delivering outstanding service to tenants and landlords across a large residential portfolio.
This is a permanent, full-time leadership role based in Ilford, offering the opportunity to make a real impact in social housing by ensuring high-quality property services, responsive maintenance delivery, and excellent tenant experience across 300–400+ homes.

We’re looking for an experienced property professional who thrives in a fast-paced environment, has strong social housing expertise, and is confident managing teams, contractors, and complex tenant-landlord matters at scale.

 Key Responsibilities As Property Management Team Leader, you will:

Lead, coach, and develop a high-performing property and resident services team
Oversee maintenance and repairs across a large housing portfolio, ensuring timely and cost-effective resolution of works
Allocate and monitor contractor performance, ensuring service standards and compliance are consistently met
Act as the key escalation point for tenant and landlord disputes, providing fair, practical, and professional resolutions
Carry out or oversee property inspections, ensuring properties are safe, compliant, and well maintained
Ensure full compliance with social housing legislation, tenancy regulations, and housing standards
Build and maintain strong relationships with tenants, landlords, contractors, and local authority partners
Monitor service delivery performance, identify improvements, and drive continuous service enhancementWhat we’re looking for To succeed in this role, you will bring:

Proven experience in property management and social housing (essential)
At least 3–5 years’ experience managing a property or resident services team
Experience overseeing a large portfolio (400+ properties or equivalent high-volume workload)
Strong understanding of landlord and tenant law, housing regulations, and compliance frameworks
Experience managing maintenance programmes, repairs, and contractor coordination at scale
Excellent communication, negotiation, and conflict resolution skills
Strong organisational ability and confidence working in a fast-paced, high-responsibility environmentWhat’s on offer:
Permanent, stable Property Management team leader role based in Ilford
Salary: £35,000 – £40,000 (depending on experience)
Monday–Friday working pattern with operational flexibility
Supportive and collaborative team culture
Clear opportunities for progression within social housing and property services
Professional development and long-term career growthLocation & Travel:
Based in Ilford, with regular site visits across a wide residential portfolio
Access to a vehicle is desirable to support inspections and contractor coordinationIf this property Management Team Leader position sounds like your next step, apply now or email (url removed)