This role would suit somebody who genuinely enjoys helping customers, is confident handling a range of enquiries and complaints, and can remain calm and professional in a busy environment.
The contract is expected to last between 6–12 months.
The Customer Care Role
Working within the Customer Service team, responsibilities will include:
* Handling incoming customer enquiries via telephone and email
* Resolving customer queries efficiently and professionally at first point of contact where possible
* Managing customer complaints in a responsive and customer-focused manner
* Proactively contacting customers regarding delays or issues before complaints arise
* Following up customer cases and ensuring all communication is handled to a high standard
* Maintaining accurate records and completing associated administration tasks
* Working towards agreed service levels and team standards
* Building strong product and process knowledge to support customers effectively
* Working collaboratively with colleagues to ensure excellent customer service is maintained
The Ideal Candidate
The successful candidate will have previous customer service and complaint handling experience and be comfortable managing sometimes challenging conversations in a professional and empathetic manner.
You should also have:
* Excellent written and verbal communication skills
* A professional and confident telephone manner
* Strong organisation and time management skills
* The ability to prioritise workload effectively
* A proactive approach and confidence using your own initiative
* Good attention to detail and accuracy
* Strong IT skills including Microsoft Office
* The ability to work well both independently and within a team
Further Information
* Fixed-term maternity cover contract (6–12 months)
* Free parking
* Modern working environment
* Excellent company benefits
Due to the volume of applications received, we may not be able to respond to every applicant individually. If you have not heard from us within 4 working days, please assume your application has not been successful on this occasion
Salary description
£30000.00 - £30000.00 per year