Responsible for the accurate and efficient operation of documentation, communication and customer liaison relating to Key Accounts customers within the Service Business.
Main Responsibilities
* Deal with Key Account customer queries/enquiries/instructions over the telephone and email in a polite and efficient manner.
* Accurately record Key Account customer enquiries/instructions taken over the telephone and email in order that other Service Centre personnel can respond in an efficient manner.
* Maintain and update Key Account customer IT reportage systems where required, IFS, SharePoint, Mercury etc and chase down any overdue tasks utilizing system MI.
* Use initiative in dealing with Key Account customers and Service Centre personnel and assist the wider APRS team when required.
* Co-ordinate all relevant paperwork to enable the processing of documentation as quickly and efficiently as possible and to ensure customer satisfaction.
* Carry out documentation updating and processing to achieve the desired up-date of the business and customer systems.
* Ensure internal and customer records are maintained in a manner satisfactory for audit purposes.
* Attend scheduled internal and external Key Account meetings and customer conference calls.
* Maximise co-operation between all service personnel dealing with key account customers promoting an efficient and pleasant working environment.
* Comply with requirements of Health and Safety Practices as outlined in the Company Health and Safety procedure.
* Assist the Key Accounts Manager in his responsibilities delivering for the business where required.
* Carry out remote system monitoring for SCADA and JTL
Our Ideal Candidate
* Good time management and the ability to work alone.
* Strong written and verbal communication skills.
* Ability to work to tight deadlines; managing priorities.
* A great communicator; strong planning and organisational skills.
Required Experience
* A good working knowledge of Microsoft Systems, including Outlook, Word, Excel and PowerPoint.
* Demonstratable experience from previous admin role.
About the Business
The Installation and Service division of my client installs HVAC and Refrigeration equipment into a wide range of applications. Our flexible service and maintenance solutions allow our engineers to provide planned maintenance, repair, and emergency breakdown cover. They supply multiple industries including food processing, brewing, petrochemical and retail and regularly work with companies like Heineken, Morrison’s and the Ministry of Defence.
Pay & Benefits
We offer a competitive salary and a range of great benefits that make their offices a great place to work. These include:
* 26 days annual leave
* Defined pension contribution plan
* Life Assurance
* Company sick pay scheme
* Continued professional development, including study leave and financial support for role related qualifications
* Recruitment referral scheme
* Long service awards
* Eye care vouchers
* Salary Extras, including shopping, hotel and travel discounts
Salary description
£26000.00 - £29000.00 per year