Customer Service Advisor

Role: Customer Service Advisor
Location: Hamilton, South Lanarkshire
Full-time, permanent
Salary: £27,000 Per annum

Are you an experienced customer service professional who enjoys building strong relationships with customers?
Do you thrive in a fast-paced environment where no two days are the same?
Are you looking for a role where you can take ownership and deliver a high level of service from start to finish?
We are currently working with a well-established organisation to recruit a Customer Service Advisor to join their UK Customer Service team. This is a fantastic opportunity to join a supportive and collaborative environment within a business that values customer experience and operational excellence.
You will play a key role in managing customer relationships, processing orders, and coordinating deliveries, ensuring a smooth and efficient service at every stage. This role offers a strong mix of customer interaction, problem-solving, and internal collaboration.
The Role
The successful candidate will be responsible for delivering a high standard of customer service while supporting the wider business with order processing and coordination.

Key responsibilities include:
• Handling customer enquiries across phone, email, live chat, and web channels
• Managing customer queries from initial contact through to resolution
• Processing orders and quotes accurately across multiple platforms
• Communicating with customers regarding order updates, delays, and returns
• Providing product and technical information, identifying customer needs and recommending solutions
• Liaising with technical teams and internal departments to ensure customer requirements are met
• Supporting the external sales team with customer-related queries
• Maintaining accurate and up-to-date customer records
• Delivering a consistent and high-quality customer experience

Essential Skills & Experience
• Previous experience in a customer service role within a fast-paced environment
• Strong communication and interpersonal skills
• Excellent organisational skills with the ability to prioritise and multitask
• Confident using Microsoft Office and CRM systems
• A proactive and customer-focused approach

The ideal candidate will also
• Enjoy building rapport with customers and understanding their needs
• Be confident handling multiple tasks while maintaining attention to detail
• Take ownership of tasks and follow through to completion
• Be a strong team player who supports colleagues across the business
• Demonstrate a positive and solution-focused mindset

What’s on Offer
• Salary up to £27,000
• Monday to Friday working hours
• Hybrid working available after initial training period
• 25 days annual leave plus bank holidays

Interested?
Please apply Apply Now to be considered for the role