Deployment Manager

Acrelec UK is part of a global technology company focused on digital transformation solutions to help deliver innovative resolutions for Quick Service Restaurants (QSR), Hospitality and Retail Verticals. For over 20 years we have worked in partnership with some of the world’s largest companies.

As a key member of the UK Operations team, you will be responsible for tracking and co-ordinating a number of Acrelec’s customer deployment plans (customers typically deploying between 50 – 500 sites over several months) with the core objective of ensuring that every single store installation is completed on time and in line with the customer’s expectations.

Key Responsibilies

- Liaise daily with your assigned customers, with the primary objective of ensuring a smooth and successful delivery against an agreed deployment plan.

- Acting as a point of contact for both internal and external customers on all matters relating to physical store deployments

- Assist the customer with any queries relating to their deployment plan / installations.

- Establish a clear channel of formal communications, so that each customer has a clear understanding of the progress of their deployment.

- Manage a portfolio of client deployments.

- Seek out opportunities for process improvements and discuss these with your line manager.

- Deal with issues as they arise and understand when to escalate.

- Review installation signoff reports to ensure quality standards are being maintained by installation teams / external partners.

- Work with the project team to facilitate the smooth transition from Project pilot phase to Operational deployment.

- Understand and negotiate availability of internal deployment resources.

- Provide regular stock forecasts for planned installations to ensure supply meets demand in line with customer deployment rate.

- Act as a single point of contact responsible for managing and maintaining the deployment activities and schedule starting with pilot sites leading up to full deployment.

- Set the right tone for your customers and continue to shape the client’s positive impression of Acrelec through regular engagement and accurate updates.

- Ensure finance team are informed of all deployments completed to facilitate accurate and timely billing.

- Be committed to providing the highest level of customer service whilst managing multiple client requests.

- Liaise with internal and external stakeholders.

- Consistently and accurately update client information in Acrelec’s tracking system.

- Generate reports on a weekly basis to the Acrelec Management team on weekly deployment activities.

- Support the wider operational team as required.

- Determine the client’s expectations, requirements, as well as those of third-party providers to ensure project internal processes align to these requirements.

Essential Skills Required

* Attention to detail and a highly organised and proactive nature.

* Experience of working in a customer facing role, servicing multi clients or stakeholders.

* Proven track record of delivering multiple deployments in a fast-paced environment.

* Strong customer service ethic and excellent organisation skills

* Experience in co-ordinating a number of time critical activities alongside daily routine tasks

* Excellent customer service skills, via both written and verbal communications

* Calm under pressure and an ability to reprioritise at short notice.

* Solid knowledge of Excel for managing spreadsheet trackers

* Great organisational skills, able to multitask and manage multiple workloads in tandem.

* Good communication skills – both written and verbal

Desirable Skills Required

* Previous experience of QSR / Retail solutions

* Familiar with POS/EPOS/Payment systems

* In depth knowledge of more complex Excel tasks (Vlookups / IF statement)

* Experience of working with finance teams (Purchase orders, invoicing, PMO’s)

* A good awareness of IT hardware (PC components) and software (O/S awareness) fundamentals

* Experience in Retail deployments or similar, along with familiarity with common PC components

* Ability to work to own initiative