- Income Officer
- North West
- 6 months
- £22 - 26 ph
- Start ASAP
Key Responsibilities
* Manage a patch of rent accounts and take ownership of arrears recovery.
* Contact tenants by phone, email, letter, and home visits to discuss outstanding balances.
* Negotiate realistic repayment arrangements and provide welfare benefit advice where appropriate.
* Take appropriate legal action in line with company policies and procedures.
* Work closely with internal departments and external agencies to support vulnerable tenants.
* Maintain accurate records and ensure compliance with housing legislation and best practice.
About You
The successful candidate will have:
* Previous experience in income recovery, housing management, or rent arrears collection.
* Strong knowledge of welfare benefits and tenancy management.
* Excellent communication and negotiation skills.
* The ability to manage a busy caseload and prioritise effectively.
* A customer-focused approach with strong problem-solving abilities.
* Good IT skills and experience using housing management systems.
If you’re interested, please send your most up-to-date CV or call (phone number removed).
If this role isn’t for you but you know of someone who may be interested, please forward this advert onto them
Salary description
£22.00 - £26.00 per hour