Location: Manchester City Centre
Contract: Temporary up to 6 months
Hours: Full-time (35 hours per week)/ On-site
Hourly Rate: £15.36 plus holiday pay
We're looking for a proactive and customer-focused Student Enquiries & Admissions Coordinator to join a busy higher education environment in central Manchester on a 6‑month temporary basis.
This is a fast-paced, front-line role where you'll act as a key point of contact for prospective students, handling enquiries and supporting them through the admissions journey. You'll play an essential role in delivering an excellent applicant experience, helping convert enquiries into enrolments.
Key Responsibilities
Act as a first point of contact for prospective students, providing accurate advice on courses, entry requirements, and admissions processes.
Manage enquiries via email, phone and CRM systems, ensuring timely and professional responses
Support applicants throughout the admissions cycle, from initial enquiry through to offer and enrolment
Work closely with internal teams (faculties, admissions, recruitment) to ensure smooth processes and consistent communication.
Maintain and update applicant data in line with GDPR requirements
Assist with reporting, data analysis, and tracking enquiry trends to support recruitment activity
Contribute to improving enquiry handling processes and conversion rates
Support recruitment events, open days, and other student engagement activities
About You
Experience in a customer service or student-facing administrative role (university sector desirable)
Strong communication skills, with the ability to explain complex information clearly
Highly organised with excellent attention to detail
Comfortable managing a high volume of enquiries in a fast-paced environment
Confident using CRM systems and Microsoft Office (Excel, Word, Outlook)
Proven ability to work collaboratively with internal stakeholders
Experience working with diverse audiences, including international students, is an advantage.
What You'll Gain
Opportunity to gain experience within a leading education environment
Exposure to admissions, student recruitment, and stakeholder engagement
Collaborative and supportive team culture
Central Manchester location with excellent transport links
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Salary description
£15.36 - £15.36 per hour