Service Delivery Manager

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Service Delivery Manager
Salary – £42,249 - £58,093 per annum (plus benefits)
Hours – 40 hours per week
Location & Postcode – Havering, RM12 5BF
As a Service Delivery Manager at FCC Environment, you will be responsible for the day-to-day management of waste and recycling collection services, ensuring safe, efficient, and high-quality service delivery in line with contract requirements. You will lead operational teams, manage resources effectively, and ensure all objectives and KPIs are met.
This vacancy is for a full-time position, working 5 days per week.
Our promise to you
- Competitive salary
- 20 days’ annual leave (full-time working) plus Bank Holidays
- Pension scheme
- On-the-job training and progression
- Recognition scheme
- Refer a friend scheme
- Flexible benefits, including high street savings, cycle to work scheme and Gymflex membership (where applicable)
- Access to an Employee Assistance Programme and the Best Doctors Service via our Wellbeing Platform
What will you be doing?
- Managing the day-to-day operation of waste and recycling collection services
- Leading and supporting operational teams, ensuring high performance and compliance
- Managing staff, vehicles, and equipment efficiently and in line with legal requirements
- Acting as a key point of contact for the client
- Monitoring performance data and identifying improvements to service delivery
- Supporting the implementation of new processes, initiatives, and service changes
- Ensuring full compliance with health, safety, environmental, and quality standards
- Supporting recruitment, training, and employee welfare activities
- Working closely with senior management to identify risks and improve service delivery
What are we looking for?
- Experience managing operational contracts and leading teams
- Strong understanding of waste, recycling, or environmental services
- Proven ability to meet KPI targets and manage service performance
- IOSH or equivalent health and safety qualification (or willingness to work towards)
- Strong organisational and administrative skills
- Good IT skills, including Microsoft Office
- Experience with operational or fleet management systems is desirable
- Full UK driving licence
- A proactive, motivated approach with strong leadership skills
About Us
We are FCC Environment, one of the UK’s leading waste and resource management companies. Our goal is to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible.
Operating over 200 facilities across the UK, and employing around 4,200 people, we’re on the frontline of tackling climate change. We need ambitious, innovative professionals like you to help us shape a sustainable future.
FCC Environment is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
How to apply
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