We are looking for an experienced, resilient, and proactive Account Manager to take full accountability for our onsite operation at the Sainsbury's Distribution Centre in Haydock.
This is a fast paced leadership role where you will be the face of Randstad, managing a large scale temporary workforce and driving the continuous improvement of a business critical logistics site.
The Role:
Responsible for the management and support of a team of 2-4 Account Specialists/Agency Supervisors who are responsible for managing the daily performance of associates. The Account Manager has responsibility for ensuring operational service level delivery, management support for AS's & service delivery to Sainsbury's.
The Account Manager will take a proactive role in continuing to build relationships with the Sainsbury's stakeholders, ensuring continuous improvement in the recruitment and worker management processes. Alongside this there is a responsibility for coaching and development of the onsite team.
The AM must be comfortable with challenging client conversations, presenting management information, managing expectations and employment relations and have worked with large scale temporary workforces.
Key Responsibilities:
People management (including remote management) across the site(s)
Develop a long-lasting relationship with the clients and extend the network within the clients.
Deliver regular business reviews to key stakeholders within client base
Understand the processes including payroll, billing and debt management
Deliver to agreed SLA's within specific clients contract
Support and drive a high performance culture
Proactively manage employee turnover
Ensuring all business and local information is cascaded in a timely way to the team to drive employee engagement and understanding of their value and role
Identifying talent and creating opportunities for development.
Supporting team with day to day activities such as recruitment and selection and management of ER cases.
Basic knowledge of ER/HR is required to carry out investigations and disciplinaries
Planning of the pipeline in line with the demand of the clients with the use of planning tools.
Produce relevant and timely management information (MI) for each site.
Conduct monthly 1-1s using great conversations to drive performance.
Experience of managing a multiple client base and onsite locations is preferable but not essential
Lead site-specific Continuous Improvement projects to add tangible value to the client.Requirements for the role:
Experience: Proven experience managing temporary workforces within recruitment, manufacturing, or logistics.
Leadership: Strong people management skills with the ability to provide clear guidance to a diverse team.
Communication: Exceptional communication skills with the ability to present to GM level
Mobility: A full UK Driving License is essential.
If you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and client then please do get in touch today by applying to the vacancy.
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.
Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)
Salary description
£34000.00 - £36000.00 per year