Customer Service Advisor

Customer Service Advisor
Boroughbridge Depot
Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.
Are you passionate about delivering exceptional customer service?
We are looking for a Customer Service Advisor to join our team at our Boroughbridge depot.
Key Requirements
- A strong team player with a commitment to delivering exceptional customer service.
- Strive to exceed customer expectations by providing a first-class experience.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent organisational skills.
- Excellent telephone manner.
- Commercial experience in a similar environment or previous experience in a comparable role is highly desirable, however full training will be provided.
Hours
Alternate weeks Monday to Friday: 7am - 4pm / 9am - 6pm
Alternate Saturday’s 8am - 12noon
Overview of the Role
- Book vehicles in for repair and servicing using our planner and liaising closely with our workshop and parts team.
- Liaise with the customer in giving regular updates on vehicle progress, seek authority to carry out further repairs and ensure the customer has all the required paperwork.
- Proactively contact customers after work is completed to ensure satisfaction and maintain our Customer Satisfaction Index (CSI) performance.
- Inform customers about current service promotions and offers.
The successful candidate will have a positive, ‘can do’ attitude, and willingness to work as part of an effective team.
What Do We Offer?
✅ Loyalty bonus.
✅ Excellent contributory pension scheme.
✅ Excellent in house and Volvo product training programme.
✅ Rewards gateway platform available for scheme members.
✅ Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.
Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well being is at the forefront of our business.
Be part of a team that values your growth, development, and career progression. We are more than a dealer