The Role
As Hire Administrator, you’ll play a key role in ensuring the smooth day-to-day running of the hire function. This is a varied and fast-paced position involving customer service, order processing, quotations, and coordinating hire equipment to meet customer requirements.
Key Responsibilities
* Answer incoming phone calls and emails in a professional and timely manner
* Process customer orders and hire transactions accurately
* Prepare and issue quotations promptly
* Input hire contracts onto the hire system, ensuring all information is accurate
* Organise dispatch and collection of hire equipment in line with customer requirements
* Liaise with Accounts to ensure pro forma payments are received before dispatch
* Coordinate with suppliers to arrange cross-hired equipment where required
* Maintain and update CRM records and databases
* Handle customer queries and resolve issues efficiently and professionally
* Support business development activity through customer follow-up and relationship building
About You
* We’re keen to speak to candidates with:
* Previous administration or customer service experience within a busy office environment
* Excellent communication and organisational skills
* Strong attention to detail and the ability to manage multiple tasks
* A proactive and flexible approach to work
* Good IT skills and confidence using internal systems and databases
* A professional and customer-focused manner
What’s On Offer
* Competitive salary (dependent on experience)
* Half day every Friday!
* Friendly, supportive working environment
* Opportunity to join a growing and well-established business
Salary description
£25000.00 - £28000.00 per year