Customer Service Operator

Join an award-winning independent publisher as a Customer Service Operator.

This hands-on role offers the opportunity to work across everything from order processing and customer support to sales administration, helping ensure the smooth day-to-day running of a busy and creative publishing business.

Customer Service Operator
Tunbridge Wells, TN2

*    Full Time, Permanent (Part time considered)
*    Competitive salary and benefits

Please note: you must be authorised to work in the UK 

Our client is the largest specialist art and craft book publisher in the world. They are an award-winning, independent, friendly company, publishing an exciting range of titles on subjects ranging from patchwork to pottery and from watercolour to weaving. They supply books to a wide range of customers, from wholesalers to mail-order consumers.

About the Role

An opportunity has arisen for a dynamic Customer Services operator to join their team.

The successful applicant will be a confident communicator with good attention to detail and a proactive attitude who is able to adapt and work in a varied and fast paced environment.

This position will involve general customer service duties from processing orders to assisting sales reps.

Responsibilities

Reporting to the Customer Services Manager, you will be responsible for a wide range of administrative tasks including:

*    Processing orders and raising invoices on our commercial system
*    Ensuring efficient dispatch of orders
*    Answering phone & email queries
*    Processing sales data
*    General data input and day to day administration
*    Creating and maintaining spreadsheets
*    Occasional Accounts duties
*    Anything else required to ensure the smooth running of the department

You’ll liaise with teams across the business, including Marketing, Sales, Warehouse, Accounts and Production.

The role is a full-time permanent position with a competitive salary per annum, but part time can be considered for the right candidate.

Full training will be given, this role will be based full time in the client's Tunbridge Wells office.

Benefits

The company offers the following competitive benefits package:

*    Competitive salary
*    24 days holiday, plus additional day awarded for every five years of service
*    Profit share bonus 
*    Private health insurance
*    Free lunch, tea and coffee provided
*    Pension scheme
*    Cycle to work scheme
*    Free and easy parking
*    Electric car charge point on site
*    Walking distance to a mainline train station 

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You may be contacted directly by the Employer should our client wish to move forward with your application. 

Other suitable skills and experience include Other suitable skills and experience includes project coordination, stakeholder engagement, operations management, team leadership, strategic planning, process improvement, client relationship management, budgeting and forecasting, compliance oversight, cross-functional collaboration