Role Snapshot:
Salary: to £45,000 per annum + Benefits + Employee Development Program
Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required
Role Overview:
The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st, 2nd and 3rd Line Applications Support, working closely with internal users and third-party suppliers, and contribute to the improvement, optimisation, and adoption of Microsoft business applications.
Key Responsibilities:
Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365.
Support Power Platform solutions including Power Apps, Power BI, and related integrations.
Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs.
Escalate complex issues to vendors or senior IT colleagues as required.
Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage.
Application Support Responsibilities:
Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive.
Maintain support documentation, knowledge articles, and resolution logs.
Ensure business continuity through timely and professional issue management.
Provide user support across multiple business units and sites.
Power Platform Support:
Support and enhance Power Apps solutions to meet evolving business requirements.
Assist with the maintenance and development of Power BI dashboards and reports.
Identify opportunities for automation and process improvement using Power Platform technologies.
Work with stakeholders to scope, test, and deliver new functionality.
Application Improvement & Project Support:
Assist with small-to-medium system improvements and IT projects.
Support testing, deployment, and documentation of system changes.
Collaborate with business teams to identify and implement process improvements.
Liaise with third-party suppliers to support upgrades, fixes, and enhancements.
User Engagement & Training:
Deliver user training and ongoing system guidance.
Create and maintain user-facing documentation and internal knowledge resources.
Gather user feedback to support continuous improvement.
Work closely with finance, operations, and wider business teams to ensure applications meet operational needs.
Skills & Experience:
Essential:
Proven experience in an Application Support or Systems Support role.
Hands-on experience supporting Dynamics 365 Business Central.
Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive).
Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset.
Excellent communication and stakeholder engagement skills.Desirable:
Experience with Power Automate.
Exposure to Dynamics 365 CE or Field Service modules.
ITIL or service management experience, Basic SQL or data querying skills.
Experience working in manufacturing, distribution, or professional services environments.Call Experis IT on (phone number removed) for more detail
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Salary description
£40000.00 - £45000.00 per year