Residential Care Manager

Residential Care Manager- Head of Welfare & Community
Older Persons Services | Adult Social Care | Resident Wellbeing
Richmond, South West London
£Competitive
An exceptional opportunity has arisen to join a long established and highly respected charitable organisation supporting older people within beautiful almshouse communities across Richmond.
Working closely with the Chief Executive, the Head of Welfare & Community will lead the resident welfare and community function across multiple almshouse estates, ensuring residents are supported to live independently within a safe, inclusive and community-focused environment.
Managing a team of 7 Scheme Managers, this is a varied and hands-on leadership role combining safeguarding, resident wellbeing, operational management, community engagement and support for older residents.
This is a newly created role and would suit an experienced people manager with a strong background within adult social care, older persons services, community support or welfare environments.
Potentially relevant backgrounds may include:
● Older Persons Services
● Adult Social Care
● Community or Welfare Services
● Supported Living
● Care Operations or Service Management
● Retirement Living
● Resident Wellbeing Services
● Sheltered or Supported Environments
● Being a: Head of Independent Living Services, Head of Community Living, Director of Resident Wellbeing & Community, Head of Retirement Living Services etc.
Key Responsibilities as a Residential Care Manager:
* Leading, supporting and developing a team of 7 Scheme Managers across multiple sites
* Managing staff rotas, operational cover and day-to-day welfare support services
* Acting as a senior point of contact for safeguarding concerns and complex resident situations
* Supporting residents to maintain independence, wellbeing and quality of life
* Working closely with Social Services, healthcare professionals and external agencies
* Supporting resident meetings, mediation and sensitive conversations where required
* Overseeing resident applications, assessments, interviews and onboarding processes
* Managing the resident journey from application through to departure
* Promoting social activities, resident engagement and community participation
* Overseeing resident communications, newsletters and community events
* Supporting the review and development of welfare, safeguarding and resident policies
* Assisting with grant funding administration and liaison with local organisations
About You as a Residential Care Manager:
* Significant experience within adult social care, older persons services, welfare or community support environments
* Previous experience managing and developing staff teams is essential
* Strong understanding of safeguarding vulnerable adults
* Good working knowledge of the adult social care and benefits system
* Experience handling sensitive situations with empathy and professionalism
* Excellent communication and relationship-building skills
* Calm, practical and highly organised approach
* Strong administrative and operational management skills
* Passionate about supporting older people to live independent and fulfilling lives
* Car driver/owner
This is a unique opportunity to join a values led organisation where you can genuinely make a lasting difference to the lives of older residents within a close-knit and supportive community