In this role, you'll be responsible for the end-to-end coordination and execution of service delivery activities. Including for example, installation delivery, engineer planning and resourcing, scheduling of national deployments, and maintenance response coordination. Operating within a highly reactive, fast paced environment where customer experience and service continuity are critical. This position ensures that all delivery and support activities meet defined Installation SLAs, while maintaining clear communication, expectation management, and operational control across internal teams, field engineers, and customers.
Your next employer offers an enviable company culture, and you'll receive leading benefits:
25 days annual leave plus Bank holidays
Birthdays Off
6 Month Reviews
Home Broadband
Regular Office Food Events
Lunch & Learns with Leadership Team
Regular Team Socials
Concessions (Discounted UK Holidays, Sky TV Packages etc)
Perkbox (Including over 9,000 perks, discounts and benefits)
Virtual GP Appointments - Dr Care Anywhere
Vitality Private Medical Insurance
Please find further details below:
Job Title: Installation & Planning Coordinator
Location: Near Canterbury, Kent. Your own transport is essential due to the location of this company. This position is 100% office based.
Salary: £30,000 - £32,000
Duration: 12 month FTC
Hours: Monday to Friday, 9am - 5:30pm
As the Installation & Planning Coordinator your responsibilities would be to:
Service Delivery & Installation Management
Own and manage the delivery of: New customer installations, rollout activities, moves, adds, and changes
Ensure all installations are delivered in line with defined SLAs, quality standards, and customer expectations
Maintain visibility of all active jobs, ensuring progress, completion, and closure
Engineer Planning & Resource Management
Plan and coordinate national field engineering resources, including Internal engineers and third-party contractors
Optimise engineer utilisation across: Installations, Fault response, Maintenance and upgrade works
Balance planned work vs reactive demand, ensuring priority alignment with SLAs and customer impact
Scheduling & Coordination
For Installations, Survey visits, Maintenance, and fault response
Manage scheduling tools, workflows, and booking processes
Ensure efficient routing and geographic clustering of jobs to maximise productivity
Dynamically adjust schedules in response to incidents, delays, or changing priorities
Incident & Maintenance Response
Oversee coordination of faults, outages, and degraded service incidents
Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments
Act as an escalation point for major service-impacting issues
Maintain communication with operators during incidents, ensuring transparency and confidence
Supplier & Contractor Coordination
Manage performance of third-party engineering partners and contractors
Ensure adherence to: SLAs, quality standards, Health & Safety requirements, escalate and address under performance where required
You'll be the ideal candidate if you have the following skills and experience:
Proven experience in a Service Delivery, Field Operations, or Scheduling Management role
Strong experience managing Field engineering teams and high-volume installation and fault workflows
Demonstrable experience operating in a reactive, SLA-driven environment
Strong organisational and coordination skills across multiple concurrent activities
Excellent stakeholder and customer communication capability
Next steps:
If you have the above skills, you're someone who reacts effectively to priorities, aligns suppliers and stakeholders, and has clear communication skills, apply today!
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Senior Candidate Consultant) or Nicola (Permanent Consultant).
We look forward to your application.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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Salary description
£30000.00 - £32000.00 per year