Customer Onboarding Project Manager

Customer Onboarding Project Manager

Uxbridge

Hybrid Working

Up to £45,000 + Benefits

We are recruiting for an experienced Customer Onboarding Project Manager to join a growing technology-led organisation based in Uxbridge.

This role is ideal for a highly organised project delivery professional with experience managing customer onboarding or implementation projects within fast-paced environments.

Key Responsibilities

Manage end-to-end customer onboarding and implementation projects
Own project plans, timelines, milestones, and customer deliverables
Lead customer kick-offs, status meetings, and go-live activities
Coordinate cross-functional teams including Engineering, Operations, Finance, and Sales
Manage RAID logs, project reporting, risks, dependencies, and change requests
Support customer readiness including integrations, training, configuration, and user access
Ensure smooth transition from onboarding into BAU support
Requirements

Proven experience delivering onboarding, implementation, or customer projects
Strong stakeholder management and communication skills
Ability to manage multiple projects and priorities simultaneously
Experience with project governance, reporting, and delivery tracking
Commercial awareness and confidence managing timelines and expectations
Experience within SaaS, technology, or platform-based environments desirable
PRINCE2 or similar project management qualification advantageous
Package

Salary up to £45,000
Hybrid working pattern
Uxbridge-based office
Opportunity to join a growing and collaborative business
What You Need to Do Now:

If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!

If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.

Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.

A little more about us:

We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.

All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.

We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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