Complaints Handler

Complaints Handler

Location: Halifax
Contract: 6 months

About the role

Search are looking for a professional and empathetic Complaints Handler to join an organisation in Halifax for a 6 month fixed term contract. This role is responsible for managing customer complaints from start to finish, ensuring fair, timely, and effective resolutions.

You will play a key role in improving the customer experience by investigating issues, identifying root causes, and supporting continuous improvement across the business.

Key Responsibilities

Manage customer complaints from initial contact through to resolution
Investigate issues thoroughly and gather information from relevant departments
Communicate clearly and professionally with customers at all stages
Ensure outcomes are fair, consistent, and in line with company policy
Identify root causes and highlight trends or recurring issues
Maintain accurate and detailed case records

Key Experience & Skills

Previous experience in complaints handling or a customer service environment
Strong written and verbal communication skills
Ability to handle sensitive situations with empathy and professionalism
Good organisational skills and attention to detail
Strong problem-solving ability and sound judgement
Experience using CRM or case management systems is desirable

What we're looking for

Calm and resilient under pressure
Customer-focused with a strong sense of ownership
Able to prioritise workload and meet deadlines
A collaborative approach to working across teams

Why join us?

Supportive and collaborative working environment
Opportunity to develop skills and progress your career
A role where you can make a tangible impact on customer experience
Excellent training available

This is position is Monday to Friday, 8:30am - 5:00pm which also provides great hybrid flexibility, and will be from a salary of £27,000.

If you're looking for a brand new opportunity where you can take ownership of your work, we'd love to hear from you- apply now to find out more!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age