Service Advisor

Service Advisor
£30,500 Basic Salary rising to £31,500 once accredited
Bury St Edmunds
Permanent / Full Time
Join a Busy Aftersales Team
We’re currently recruiting for a Service Advisor to join a successful main dealership in the Bury St Edmunds area.
This is a slightly different Service Advisor role, focused more on the behind-the-scenes coordination of the aftersales process rather than front-of-house customer interaction.
You’ll be responsible for keeping customers updated throughout the repair process while working closely with the workshop team to ensure excellent communication and customer satisfaction.
The Role
* Liaising with customers regarding vehicle progress and repairs
* Making outbound calls to update customers throughout the service process
* Working closely with the workshop and technicians regarding ongoing jobs
* Supporting the smooth running of the aftersales department
* Ensuring customers receive a high level of service and communication
* Assisting with bookings, updates and repair authorisations where required
* Maintaining accurate records and updating internal systems
What We’re Looking For
* Previous experience within a Service Advisor or automotive aftersales role preferred
* Strong communication and customer service skills
* Organised and able to manage multiple tasks effectively
* Ability to work well within a busy team environment
* Professional and proactive approach
* Motor trade experience essential
What’s On Offer
* £30,500 basic salary
* Rising to £31,500 once accredited
* Stable and supportive dealership environment
* Long-term progression opportunities within aftersales
This is an excellent opportunity for someone looking to develop their career within a busy dealership aftersales department.
Apply today to find out more